Terms and conditions
Getting a taxi Payment How to apply Application forms Terms and conditions Taxi Card and your borough Statistics Contact us Site map FAQs	Taxicard limits | Lost / stolen cards | Double swiping | Change of address Limits on the use of your Taxicard You cannot travel without both your Taxicard and photocard under any circumstances, unless you are prepared to pay the full fare. You may only use the taxis and Private Hire Vehicles of the contractors in the London Taxicard scheme. You must not allow anyone else to use your Taxicard Only one member can use this card during a journey. If you are travelling with friends or family who also have Taxicards they cannot use their cards to make additional swipes (where double-swiping is allowed.) You must not use the scheme to send packages or have anything delivered unless you accompany the item for the full journey. You must not make journeys to and from work if you are receiving payment from the Employment Services Agency under its scheme for assistance with taxi fares to work. You may use your Taxicard to make any type of journey you wish unless your Borough has informed you of any restrictions on journeys. Your journey must start or finish in one of the 33 London boroughs. Note: Misuse of your Taxicard may lead to its being withdrawn. Lost / Stolen / Damaged Taxicards If you need a replacement Taxicard because it is lost, stolen or damaged (it does not swipe through the machine in the taxi) you should contact London Councils Taxicard on taxicard@londoncouncils.gov.uk. If London Councils Taxicard has a spare photograph of you on file your new card will be posted to you on the same day, or on the next working day at the latest. If there is not a spare photograph, you will be asked to send one in. We cannot issue a new card without a photograph. Please note that if you choose to travel before you receive your replacement Taxicard you will have to pay the full fare. Refunds cannot be given. Double Swiping Double Swiping allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use 2 trips and 2 subsidies. Under no circumstances can the driver swipe your card more than twice. Double swiping is only permitted using the same Taxicard. If you are travelling with friends or relatives who also have Taxicards, they cannot use their cards for the second swipe. Changes of address or other personal details Please inform London Councils Taxicard on Tel: 020 7934 9791 or taxicard@londoncouncils.gov.uk if there are any changes to your address, phone number, name or any other personal details. Note: If you move out of your Borough into another participating London Borough then you will have to reapply to your new Borough. If you move to an area that does not fall within one of the participating London Boroughs you will no longer be eligible for the scheme.